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Unlike the privacy policy on most websites, this one isn't copied from a generic template; it's been written from scratch by humans who have considered what modern websites do, how most people interact with them and what most people are bothered about when it comes to online personal data.
We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.
We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
We usually only hold names and email addresses you provide us, but at times we may keep other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances, this data is destroyed once it is no longer relevant or required or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case, we can keep data for up to seven years. Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site, you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users, you're not directly identifiable by these actions. Big Brother isn't watching!
An IP address is a unique number that identifies your computer on the internet; it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook, etc., requires that websites send them your IP address before they allow sites to display things like embedded video, or Facebook elements, and so on. In reality, your IP address isn't personal data, as 99% of the time, you can't be identified by it. Regardless, some consider do consider it as such, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion, your IP address may be shared with some service providers. Emails
Emails are typically kept until our inbox is full and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.
Our newsletter signup process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you can't sign up by mistake, nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.
We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.
Where required we will retain your personal data as entered at the point of interaction (online store, booking form, applcation form etc.). This data is held purely so we are able to carry out the service requested of us and is held inline with GDPR. In most instances the data held is no more than name and contact information. We do not collect or retain any payment information as this is always handled by our online payment processor (Paypal, Stripe, etc.).
If you wish us to remove any data we hold on you after your interaction with us is complete, simply send us the request in an email whereupon your details will be permanently removed from our system.
Cookies are tiny files that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Search engines, Social sites etc. may use them to track what a computer (the computer, not the person) is looking at. Many like Google will use them to target you with adverts and for analytics, which results in them being able to build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. This site makes use of Cookies, mainly so we can be sure to only show you certain content once, for example, popups or reminders.
Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history. However, as we said, this site from time to time will use cookies (never for data gathering or advertising). It is generally a good practice to install a cookie manager so that you can see what websites install what cookies, as most have them but few admit to it.
Cookies generally fall into three categories: Session, 1st Party Persistent & 3rd Party. A fuller explanation of these is at the bottom of this privacy policy.
Session cookies are added to your machine as you surf websites. They are only retained for as long as your browser remains open. They allow a form of memory to exist between your browser and the websites you visit, such as pages visited, shopping cart contents, last viewed items etc. These cookies will remain after you leave the website but will be deleted once you close the browser (fully close it, not hide or minimise it).
"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited, etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, generally by using the browsers clear history feature, although other methods exist.
"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Sites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted ads. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time, utilise third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, generally by using the browsers clear history feature, although other methods exist.
If you have any questions about our privacy policy and your data, or would like to know what data we hold about your you can contact us using the details on our regular contact page, making the subject of any email is: FAO: Data Protection Officer. We will then forward your email to our DPO who will respond accordingly.
In most circumstances, we will respond within 30 days.
If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.
For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.
Purchases are final and not refundable.
You may not redistribute our products, in part of full. If you do, and we find out, you agree to compensate us for losses arises from your actions.
Our products are tested and known to be fully working at the time of production. However, as our products rely on many external services and products to work correctly, a dependency might change, rendering our product inoperative. If this happens, we do our best to update our product and make available upon request, but we can't guarantee this.
Our products do not record any personal data or "phone-home" during their regular use unless otherwise stated. In some instances, our products are made using third-party products, and while we always try to check they comply with this statement, we can not guarantee it.
Unless otherwise stated you may use our products as many times as you wish, in connection with your own or a clients business. However, this use must conform to point 2. For instance, you may use our projects to build a website for yourself or a client, but you may not give the project to the client. Should you wish to pass a finished project, based on one of our projects, to a client, they will need to purchase our project from us. Contact us for a price.
We're a small business, as such there might be some things missing from these terms, so if in doubt, when it comes to using our products, use common sense, and everything will be grand :-)
In all instances, we strongly recommend you view any available demos before making a purchase.
We're sorry to understand that you have declined our cookie policy, however we do respect this decision. Your options for how you choose to continue are listed below.