Question Title
purchased 2 templates but wasn't aware that the link expired in 4 hours until it was too late.
Karl Sweet
10 days
i have bought two templates from you recently (using a diffrent email than my account email) I received the links but by the time i got to downloading the templates from the provided links they had ex...
J Ryce
69 days
Missing stack on takeaway: LL URL
Joe Martin
346 days
Hi, I love the look of Gradient but don't have Source, so will it work with Foundry? Blessing. M.
michael
382 days
Hello, and welcome to the support forum. This is the fastest way to get answers to any questions you have. Before Posting please check the other questions to see if it's already been asked and answ...
Steve
384 days
The fastest way to get support is to post a question to the support forum above, after first checking to see if your question has been asked, and answered, before.
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We normally reply to all email support requests within 48hrs.
The best way to contact us is via email. ObscureMyEmail
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Unlike the privacy policy on most websites, this one isn't copied from a generic template; it's been written from scratch by humans who have considered what modern websites do, how most people interact with them and what most people are bothered about when it comes to online personal data.
We've avoided legal jargon and covering every minute detail down to the nth degree. Instead, we've focused on what we consider to be the essential stuff and answering some of the real world questions you might have.
We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
We usually only hold names and email addresses you provide us, but at times we may keep other identifiable data about you, gathered with your consent, to carry out our day to day business with you. For instance, you might supply us with data as part of an enquiry, or as part of a purchase, or a booking process for a service, etc. In all instances, this data is destroyed once it is no longer relevant or required or held securely if it forms part of a service agreement with you or there is a legal requirement for us to retain. In which case, we can keep data for up to seven years. Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site, you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users, you're not directly identifiable by these actions. Big Brother isn't watching!
An IP address is a unique number that identifies your computer on the internet; it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook, etc., requires that websites send them your IP address before they allow sites to display things like embedded video, or Facebook elements, and so on. In reality, your IP address isn't personal data, as 99% of the time, you can't be identified by it. Regardless, some consider do consider it as such, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion, your IP address may be shared with some service providers. Emails
Emails are typically kept until our inbox is full and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.
Our newsletter signup process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you can't sign up by mistake, nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: click the unsubscribe link in the newsletters we send or use the Unsubscribe feature on our website.
We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.
If you have any questions about our privacy policy and your data, or would like to know what data we hold about your you can contact us using the details on our regular contact page, making the subject of any email is: FAO: Data Protection Officer. We will then forward your email to our DPO who will respond accordingly.
In most circumstances, we will respond within 30 days.
If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.
For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.
We value your privacy. No identifiable data is stored or passed to third parties. By continuing you agree to this statement.